What does secret shopping mean?

Many people want to make money as mystery shoppers but don’t know how to do it. If you are one of those wondering the answer to this question, continue reading the article.

Mystery shoppers are also known as “mystery shoppers” and “scouts.”

What does secret shopping mean?

Companies work with mystery shoppers to help them evaluate their products and services. In this way, they improve their customer service. According to statistics, two out of three customers stop doing business with a company due to poor customer service. Companies keep mystery shoppers pretending to be customers to evaluate their products or services, and they pay mystery shoppers. Mystery shoppers provide these companies with helpful feedback and prepare a detailed report.

Who works with mystery shoppers?

Many companies, large and small, work with mystery shoppers. Restaurants, department stores, grocery stores, hotels, cruise companies and clothing stores hire mystery shoppers. Even gas stations hire mystery shoppers to assess the cleanliness of their toilets. Companies prefer to work with agencies that have databases of potential mystery shoppers rather than directly with shoppers.

What are the duties of mystery shoppers?

According to a study, 70% to 80% of fast-food restaurants work with mystery customers. McDonald’s has been working with mystery shoppers since 2002, and these mystery shoppers visit each shop once a month. Mystery shoppers who work in exchange for a free meal receive notes about the speed of the service, the correctness of the order, and the cleanliness of the restaurant. They evaluate the places on the menu (sandwich, french fries and beverage) and the friendliness of the employees. When mystery shoppers go home, they fill out online reports and send them to companies.

Where can I find mystery shopper agencies?

There are different types of agencies. You do not pay any fees to register with reputable agencies, but registration does not mean that you will be 100% elected. The best way is to register with different agencies. Eliminate agencies that charge fees for registration.

You can reach agencies that provide information and training about mystery shoppers by doing research on the Internet. Agencies also have informative forums on their websites where secret customers share their experiences and answer questions.

How much do mystery shoppers earn?

Although the fees vary according to the task, it starts from 10 TL per hour. Payments can also take different forms. For example, you can get free products or services for a duty, or you can get both free service and hourly fee. Experienced mystery shoppers can even earn a week’s holidays. Mystery shoppers with good reputations take enough roles to help them earn steady earnings. But new mystery shoppers start with a few tasks or less desirable tasks like assessing the cleanliness of a gas station’s toilet at midnight.

How can I become a mystery shopper?

Tens of thousands of people subscribe to mystery shoppers’ databases, so you need attention to get regular assignments. There are many ways to increase your chances of multitasking. Experienced mystery shoppers recommend:

Fill out your service report in the best way after the task. Make sure that the information is complete and that the answers match the questions asked. Follow the spelling and grammar rules. Sloppy reports negatively affect your future tasks.

Get a mystery shopper certificate. Agencies prioritize certified mystery shoppers.

Sign up with different agencies to increase your chances.

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